Legal

Policies

Privacy, terms, cancellations, and consultation guidelines for using NexConsult — transparent rules for clients and experts.

Updated June 2026India operationsClient & expert guidelines

4Policy documents

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Privacy policy

Last updated June 2026

NexConsult ("we", "us") operates a consultation booking platform connecting clients with verified legal, financial, and business advisors. This policy explains how we collect, use, and protect your personal information.

By using our website, mobile experience, or booking services, you agree to the practices described below.

Information we collect

Contact details you provide when booking (name, phone, email).
Consultation preferences such as category, date, time, and optional notes.
Technical data including device type, browser, and approximate usage analytics.
Communications with our support team via email, phone, or contact forms.

How we use your information

To process and confirm consultation bookings.
To match you with appropriate experts and send session reminders.
To respond to support requests and improve our services.
To comply with legal obligations and prevent fraud or misuse.

Sharing & retention

We share booking details with the expert assigned to your session as needed to deliver the service.
We do not sell your personal data to third parties for marketing.
Data is retained only as long as necessary for bookings, support, and legal compliance.

Terms of service

Last updated June 2026

These terms govern your use of the NexConsult platform. Please read them carefully before booking a consultation.

Platform role

NexConsult facilitates introductions and bookings between clients and independent professional advisors.
Unless stated otherwise, advisors are not employees of NexConsult; they remain responsible for the advice they provide.
We strive to list verified professionals but do not guarantee outcomes of any consultation.

Your responsibilities

Provide accurate contact and booking information.
Attend sessions on time or reschedule according to our cancellation policy.
Use the platform lawfully and respect advisors and support staff.

Fees & payments

Displayed fees are estimates or session rates set per expert or service package.
Final fees are confirmed before or at the time of payment, where applicable.
Promotional offers are subject to separate terms and cannot be combined unless stated.

Limitation of liability

NexConsult is not liable for indirect or consequential losses arising from use of the platform.
Our liability is limited to the extent permitted under applicable Indian law.

Cancellation & refund policy

Last updated June 2026

We understand plans change. The following policy applies to consultation bookings made through NexConsult.

Client cancellations

Cancellations made 48 or more hours before the scheduled session: full refund to the original payment method.
Cancellations between 24 and 48 hours before the session: 50% credit toward a future booking.
Cancellations less than 24 hours before the session: no refund unless required by law or at our discretion.

Rescheduling

You may reschedule free of charge up to 24 hours before your session, subject to expert availability.
Contact support or use the instructions in your confirmation email to request a new slot.

Expert or platform cancellations

If an expert cancels or is unavailable, we will offer a reschedule or full refund.
Processing times for refunds may take 5–10 business days depending on your bank or payment provider.

Consultation terms

Last updated June 2026

These terms apply specifically when you book and attend a consultation session through NexConsult.

Before your session

You will receive a confirmation email with date, time, mode (online or in-person), and expert details.
Prepare relevant documents or questions related to your consultation category.
For online sessions, ensure a stable connection and a private environment.

During the session

Sessions typically last 45–60 minutes unless a different duration is specified.
Discussions are confidential between you and the advisor, subject to legal reporting obligations.
Advice provided is for general guidance; formal representation may require a separate engagement.

After your session

Follow-up deliverables (if any) are agreed directly with your advisor.
Feedback and ratings help us maintain quality across the platform.
For billing disputes, contact support within 7 days of the session.

Need clarification?

Email us at support@nexconsult.com or visit our contact page for booking and billing help.